1.0
22 Aug 2023
Recommend
CEO approval
Business outlook
Pros
The only pro I can think of is it’s remote work.
Cons
1) “Metrics” were in place, but when downsizing happened seniority was more important than the “metrics”. 2) Everything gets put on the Customer Success team. Sales tends to bring bad fit customers and this tends to create a negative customer experience. 3) There’s a disconnect between Operations and Customer Success. This creates confusion and no clear direction on how to handle issues.
