Civica Account Manager reviews

3.0

24% would recommend to a friend

(24 total reviews)

Lee Perkins

4% approve of CEO

3% positive business outlook

Account Manager employees have rated Civica with 3.0 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Account Manager professionals have an average working experience there. Civica is rated 22% below average by Account Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

24 reviews
3.0
7 Apr 2026

Going through change

Recommend
CEO approval
Business outlook

Pros

Good team members Potential strong pipeline

Cons

SLT have little to no understanding of product set. Product management has been decimated following restructure.

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Civica Response
1mo
Thanks for taking the time to leave your feedback and share your experiences. We’re undoubtedly in a period of change to help us better serve citizens and we appreciate this brings its challenges. We will continue to review our policies and practices to ensure our products deliver for the communities we serve. The Civica Team.
3.0
6 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Where experienced people remain, they are very good, and want to help, but...

Cons

Significant numbers have been 'let go' in "efficiency drives", many with core knowledge of software and infrastructure. The remaining people then find their workload doubling! The only new people tend to be in management or senior management roles (I've lost count of how many times I've heard a manager say "I've been here a couple of months and still getting my feet under the table..."). Many of these new people have lasted less than 8 months. There appears to be an email from the CEO every week advising on yet another change at the top ! It also appears that every department, other than Sales, had been through these 'reviews'. So it's only a matter of time until the existing Sales teams are also reviewed...

avatar
Civica Response
2mo
We’re working hard to make the Civica of tomorrow better for our teams and the citizens we serve. This involves a lot of change and difficult decisions but we are committed to treating everyone with respect and offering what support we can as we move through this. Your feedback is noted and will be shared appropriately. The Civica team.
2.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Continuous change Sales tools ever improving

Cons

Good software solutions lack even minimal development Lack of accountability and progress across product and marketing functions Failure to innovate at pace of competition

Viewing 1 - 3 of 24 Reviews

Glassdoor has 2,004 Civica reviews submitted anonymously by Civica employees. Read employee reviews and ratings on Glassdoor to decide if Civica is right for you.