As a would-be world-class resort, CBI is all facade and no heart.
Pros
The work location is supreme; the sands bars, the sunny Chatham weather, and the ocean air. The staff in the summer season is usually laden with college students on summer break, creating a fun and energetic work force. Most of the full-time hourly staff are amazing people work with and have a true passion for hospitality.
Cons
Management has zero commitment to the staff, especially seasonal staff. They promise you the world, and deliver on absolutely none of it. While turnover for employees tends to be high in hospitality and service industries, but CBI makes a mockery of fostering a team/family work environment. If you value yourself, the work you do, and the Guests you serve, CBI is not for you. With so much potential as a "Leading Hotel of the World", the property is anything put. The Guests are scammed into paying exorbitant rates and high prices for a level of service and professionalism that is just not there. This is not to say that the whole Management team is poor at CBI, there are several gems who value guest service and their staff above all else, including the bottom line. For the most part though, the service standards and level of professionalism to both Guests and employees alike is driven by the bottom line; it's a very sad thing to witness.
