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      Capitol Concierge

      Engaged employer

      Capitol Concierge Reviews

      3.2

      59% would recommend to a friend

      (77 total reviews)

      Lynda Ellis

      72% approve of CEO

      45% positive business outlook

      Ratings by category

      3.8

      Diversity and inclusion

      3.4

      Culture and values

      3.3

      Work/Life balance

      3.1

      Senior management

      3.0

      Career opportunities

      2.8

      Compensation and benefits

      Capitol Concierge has an employee rating of 3.2 out of 5 stars, based on 77 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capitol Concierge employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

      Reviews by job title

      77 reviews
      2.0
      24 Feb 2016

      More con than pro.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I need to stay with this: never again. But there are some pros. Concierges are rewarded for good work, there are opportunities to shine and there are good people who were fun to work with.

      Cons

      Pay is absolutely insulting, unless you're of the family. Working in the corporate office, around half of the staff were immediate relatives of the CEO. That's fine, but not when lack of skills/experience is swept under the rug. CEO is severly narcissistic and loves to tell stories that you're expected to react to with awe. She's very condescending and had, on several occasions, made passively racist comments about her majority black concierges. Biggest problem though? Everything is reactionary. They're never ahead of the curve. Competitor announces new product or service, they flip out and suddenly everyone else is working late nights. Complete absence of being proactive.

      avatar
      Capitol Concierge Response
      9y
      Thank you for your feedback, although most of your comments are unprofessional, incorrect and irrelevant. We appreciate you taking the time to write a review.
      1.0
      22 Dec 2015

      Concierge Manager

      Assistant concierge manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Meeting people and making them happy with my service.

      Cons

      Owners more concerned with shopping for themselves and promising the world to clients , then not delivering. That makes those of us on site look bad! Not good leaders or managers.

      avatar
      Capitol Concierge Response
      10y
      Thank you for your feedback! Please note: this is a Family owned and operated business.
      2.0
      3 Nov 2016

      You are not valued

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      You will love your coworkers!!!! I have to admit I met some of the best people while working with this company.

      Cons

      Terrible pay and CEO and VP lack integrity and values when it comes to dealing with their employees

      avatar
      Capitol Concierge Response
      9y
      Thank you for your feedback and appreciate your opinion.
      Viewing 1 - 3 of 77 Reviews
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      ReviewsCapitol Concierge reviews

      Glassdoor has 80 Capitol Concierge reviews submitted anonymously by Capitol Concierge employees. Read employee reviews and ratings on Glassdoor to decide if Capitol Concierge is right for you.