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Boots Reviews
Updated 3 Dec 2023
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Full-time, Part-time
English
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Found 6,562 of over 7K reviews
58% Recommend to a Friend
61% Approve of CEO
Found 6,552 of over 7K reviews
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Recommend to a Friend
Approve of CEO
Sebastian James
1,296 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "The people I work with are all nice people and generally enjoyable to work alongside." (in 336 reviews)
Cons
- "managers don't know what they are doing they bully there staff especially in central london stores" (in 265 reviews)
- 5.024 Oct 2023Customer Service AssistantCurrent EmployeeBray, Wicklow
Pros
good place to work staff are friendly
Cons
can be a lot of managment change, dont always get a good work life balance
- 1.026 Oct 2023Anonymous EmployeeFormer Employee, more than 8 years
Pros
Hard to think of any
Cons
When I first started working for boots I really did love it, there was great opportunity’s to progress, enough staff to cover shifts / sick cover and it was a nice environment. That has now changed its very understaffed due to cut backs and a lot of pressure is now put on all levels of staff to ‘pick up the slack’. Store managers are asked to not only do their own daily tasks and run a store but also to be a dispenser, HCA and no7 advisor (with no extra pay or thanks). If someone goes sick, as a manager you’ve to cover their shift meaning you have to work a 12 hour day and forfeit your break to do so (again with no extra pay) as you’re not allowed to pay a staff member an extra day to come in and cover their shift. If you don’t meet a target you have to be able to justify it and ‘no staff’ isn’t a valid reason. Nobody from head office is there to help you but when something goes wrong it’s all eyes on you. Genuinely would not encourage anyone to work here whether that be a pharmacist, manager, customer assistant, etc. There are plenty of jobs at the moment apply for somewhere else.
1 - 4.010 Sept 2023Customer Service RepresentativeFormer Employee
Pros
not the hardest job in the world. working on tills is easy, but you have to be fast. better than working in a clothes store - no folding or hanging items haha.
Cons
you have no product knowledge, or ever trained on products. Customers will come in asking your advice on anything from shampoo, or skincare etc but we never once got trained or told anything about them - simply have to wing it and pretend you know what your talking about. not much room for promotion within the stores. you can move to the perfum or no. 7 counters but no additional money here just simply need to know all about the products in these areas (which you scrub up on in your own time) - some staff in my store there 5/6 years with no movement. discount is average but certainly could be better. they do double discount days twice a year (if they feel there is a need for double discount then increase the existing one) if your on the closing shift you have to stay 15 mins after closing to tidy the shelves so if the store closes at 7, you don't leave till 7:15
1 - 3.030 Nov 2023Sales AssistantCurrent Employee, more than 3 yearsDublin, Dublin
Pros
Nice people to work with, some benefits
Cons
Management isn't always great, more comms needed
- 3.011 Nov 2023Pharmacy AssistantFormer EmployeeGalway
Pros
Sometimes good staff nights/ discount card is good
Cons
Overworked, not enough staff, can’t keep the staff. Pay is meant to go up when you do your pharmacy exams, even a year after leaving I still haven’t received it. Ridiculously toxic environment
- 5.014 Nov 2023Pharmacy DispenserFormer Employee, less than 1 yearDublin, Dublin
Pros
Great support to their employees
Cons
Nothing bad about them really
- 4.013 Nov 2023Customer AssistantFormer EmployeeDublin, Dublin
Pros
Nice colleagues and work environment.
Cons
Not many employee benefits here
- 4.02 Nov 2023Healthcare AssistantCurrent Employee
Pros
Good management, staff lovely buying extra week holiday
Cons
Long hours, and days. Not the worst
- 2.015 Oct 2023ConsultantCurrent Employee, more than 10 yearsDublin, Dublin
Pros
Discount card is useful. Love helping customer's
Cons
No chance to progress in store. Pay us, not great for the work load you have. Long hour's
- 5.018 Oct 2023Customer AssistantFormer EmployeeMaynooth
Pros
Great team and good benefits
Cons
No cons - very busy around Christmas time
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Boots Reviews FAQs
Boots has an overall rating of 3.5 out of 5, based on over 7,268 reviews left anonymously by employees. 58% of employees would recommend working at Boots to a friend and 45% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
58% of Boots employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Boots 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.
