2016 was a bit wobbly for 7d. A few errors where made here and there and the senior management team had to do some back peddling and some soul searching. Their biggest competitor went under though which just goes to show how difficult the industry they work in is. It's a young company, in a very difficult industry and everyone in the music industry is still finding the feet and predict the future. If anything 2016 was needed. They could have handled it better in some ways, but that's why we look back and learn, then move forward with new knowledge.
I had no real cons when working there. Sometimes two halves of the business didn't communicate as much as needed. The Tech and the Business side of the business could be working towards the same goal but not talking to each other. Both sides I believe where as bad as each other and both to blame. Simon Cole (the CEO) did realise this in my opinion and tried hard, more then I've seen any CEO ever do, to work out what was wrong. There is still work to do on this front, but steps are being taken to resolve this issue.