About Coatek

At Coatek, we specialise in transforming spaces into visually appealing, comfortable, and brand-aligned environments. We design, produce, and install innovative solutions including wall and glass graphics, specialised window films, signage, and architectural finishes.

Our mission is simple but powerful: Design, produce, and install cost-effective and sustainable solutions that not only make spaces more comfortable but also resonate with the brand's identity.

The Opportunity

We are seeking a highly organised Administrator & Receptionist to provide administrative support across the business and ensure the smooth day-to-day operation of our office.

This role will act as the first point of contact for customers and suppliers while supporting the sales, operations, and management teams with administration, CRM management, customer communications, and general office duties.

Key Responsibilities

Reception & Customer Service

• Answer incoming telephone calls and direct enquiries to the appropriate team member.
• Welcome visitors to the office.
• Manage incoming emails and general enquiries.
• Assemble and dispatch sample packs to customers as required by the sales team.
• Deliver a professional and friendly customer experience at all times.

General Administration

• Enter new enquiries, leads, and customer information as required to the CRM
• Follow up on quotations, customer enquiries, and outstanding information requests.
• Assist the Operations department with Health & Safety paperwork
• Oversee Fleet admin
• Assist with customer bookings for installations and site surveys.

Office Administration

• Provide administrative support to all departments as required.
• Maintain filing systems and business records.
• Assist with scheduling meetings, appointments, and team diaries.
• Ordering of supplies & stock

About You

To succeed in this role, you will have:

• Excellent organisational and multitasking abilities.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Professional telephone manner and customer service skills.
• Proficiency with Microsoft Office Suite and CRM systems.
• Ability to manage multiple priorities in a busy office environment.
• A proactive approach and willingness to support various departments.

Preferred Experience

• 1-2 years' experience in administration, reception, or office support desired but not essential
• Experience in maintaining CRM databases.
• Experience supporting sales or customer service teams.
• Previous experience in a B2B environment would be advantageous.

What We Offer

• Stable, full-time office-based role.
• Supportive team environment.
• Opportunity to grow and develop within the business.

Job Type: Full-time

Benefits:

• On-site parking

Experience:

• admin: 2 years (preferred)
• Customer service: 2 years (preferred)

Work Location: In person