At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business.

We are proud to be voted a Top Cloud Employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.

We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.

About the Role
As a Site Reliability Engineer at Guidewire, you’ll join a passionate team dedicated to automating every process to ensure our systems run efficiently. Our Platform team is fully committed to developing and managing software that enhances the reliability of production systems—systems that serve hundreds of customers and support millions of transactions every day. You will play a key role in ensuring the stability of our flagship cloud platform products while building the tooling necessary for efficient operations and optimal availability of our SaaS multi-tenant, customer-focused systems. In close collaboration with our core product developers, you’ll help ensure our cloud products meet both functional and non-functional requirements including availability, performance, observability, and maintainability.
If you thrive on teamwork, embrace responsibility, and have a passion for solving problems at scale with technologies like AWS, Kubernetes, and Aurora, then we’d love to hear from you. We’re looking for someone who lives by the mantra, "If you have to do something more than once, automate it," and who is eager to learn and master new tools and concepts. Bonus points if you have experience in production support for a SaaS platform and are comfortable working with cutting-edge, highly containerized, cloud-native environments in AWS.