Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

User Experience Design Intern

As a UX Design Intern at Genesys, you’ll incorporate user-centered design principles to produce high-quality designs and prototypes that inspire, engage, and excite our users. You’ll collaborate with fellow designers, evolving our design language while delivering innovative, best-of-class digital products by creating conceptual sketches, wireframes, user requirements, conceptual models, personas, and flow charts among others.

Above all else, the User Experience team focuses on our users. We are passionate about meeting the needs of our users and positively impacting their day-to-day roles. We gather insights in customer usage, behaviors, and emotions in order to inspire and inform our design process. We strive to embody the voice of our users around the office and in our work. In this role, you’ll join a diverse team of design professionals while collaborating with other teams across the company to deliver our next generation digital products.

Our internship placements will start on the 11th of January 2027 and run on a full-time basis until the end of August 2027

Location: For this position, candidates will be required to work from our Galway office on a hybrid basis.

Your Internship at Genesys:

• Create digital assets that effectively communicate product function and intent, user interaction, and screen hierarchy.
• Produce user requirements specifications, conceptual models, personas, storyboards/scenarios, flow charts, conceptual sketches, wireframes, IAs, design prototypes, and visual design artifacts.
• Participate in product and feature ideation and conceptual development for web and mobile solutions, also taking into account responsive design considerations.
• Participate in cross-functional teams that include UX designers; product managers; software developers; and QA
• Keep up with evolving design trends, technologies and best practices.

What we look for in you:

• Working towards any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields.
• A foundational understanding of UX and interaction design processes, including problem framing, user flows, wireframing, prototyping, usability testing, and iterating based on feedback.
• Comfortable designing for digital products across desktop and mobile experiences.
• Curious, proactive, and comfortable working in an innovative environment where you can take ownership of your work, collaborate with others, and communicate openly.
• A strong desire to learn, grow, and improve your craft through feedback, reflection, and hands-on experience.
• Comfortable using Figma. Experience with Figma Make, prototyping tools, or other design and AI-assisted design tools is a plus.
• A portfolio that shows your design thinking, process, and examples of UX/UI design work.

The Hiring Process:

• If this sounds like you, then we would love to hear from you. You can submit your up-to-date CV through the application link.
• A 30–45-minute interview is scheduled with you and the hiring manager to tell you a bit more about Genesys, the available intern position, followed by a discussion about your background & interests.
• To prepare for this interview, please ensure that you are comfortable talking about your project work and talking about items in your portfolio.
• A member of our Talent Acquisition team will be in contact with feedback. If you are successful in securing an offer for one of our intern positions, a member of our team will discuss this with you.
• Finally, You’ll get started with us in January!

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.