Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Note: By submitting your resume, you will be considered for similar upcoming opportunities in Genesys. When a job opens that fits your background, we will reach out and provide you with further details. Interviews for these positions will take place over the summer months.

Please note: This is a student position that is intended to align with and support the requirements of your work placement module. Our internship placements run full time from the middle of January, until the end of August 2027.

Genesys is recruiting software engineer interns to join our development teams, working on our Software as a Service (SaaS) platform. At Genesys, we take pride in our ability to on-board, train, and develop software engineers in all aspects of software development. If you have a passion for software development and want to work in a highly collaborative, fast-paced environment, we would love to hear from you.

Location: For these positions, we are only able to consider candidates who are happy to work from our Galway office on a hybrid basis (2-3 days per week at a minimum).

Your Internship at Genesys:

• Our internships will afford you an opportunity to work on all aspects of software engineering. Our rapidly growing teams are changing how businesses communicate with their customers using cloud technologies such as AWS, REST and Micro-Services architectures based primarily on Java, Python, C++, & JavaScript.

• As part of our continued investment in innovation, you will also gain exposure to how we embed Artificial Intelligence and Machine Learning into our platform - from intelligent automation and predictive analytics to AI-powered customer engagement solutions that are transforming how organisations connect with their customers globally.

• We are looking for dynamic undergraduates who would be excited to work in an innovative, fun and diverse environment building hosted SaaS applications at the convergence of Customer Care and Big Data.

• We will not put you in the corner to read manuals – you will learn how to write real-world software and understand how a real-world software development team functions. Many of our past interns have returned to work with us full time after graduation!

• Engineering interns are placed directly with individual scrum teams, allowing them to directly contribute to every aspect of our software development lifecycle. Already, many of the prior engineering interns have some code running in production - servicing Genesys' customers globally. Our teams are cross functional and global, with our interns collaborating with colleagues across many different countries.

What we look for in you:

• Actively pursuing a degree in Computer Science, Engineering, Statistics, Math's, Physics, or related disciplines. We also welcome candidates from diverse educational backgrounds with a passion for software engineering.

• A genuine passion for software and a desire to work with cutting edge technologies.

• An understanding of algorithms and data structures

• An interest in learning about RESTful API designs.

• Eagerness to work with one or more of the following: Java, Python, C++, JavaScript, and AWS.

The Software Engineer Intern Opportunities Available:

We will have software engineering openings in a variety of specialisms, from frontend, backend, full stack, machine learning and data science, and testing. The technologies you can expect to work with in these roles could be a combination of:

• Backend – Java, Python, C++

• Frontend – React, Angular, Ember, Vue, Javascript, Typescript

• Automation Testing – Playwright, Selenium.

• Machine learning / data science – sklearn, tensorflow, spark ML, kafka.

• Cloud – AWS (DynamoDB, Lambdas, ec2, s3 buckets, and many more)

The Hiring Process:

• If this sounds like you, then we would love to hear from you. You can submit your up-to-date CV through the application link.

• You'll meet with a member of talent acquisition to discuss your background and interests

• A 45-minute interview is scheduled with you and the hiring manager to tell you a bit more about Genesys, the available intern position, followed by a discussion about your background & interests.

• To prepare for this interview, we would recommend brushing up on your software engineering theory to ensure that you are comfortable talking about your project work, and some of the problems or challenges that you have debugged in your own software.

• A member of our Talent Acquisition team will be in contact with feedback. If you are successful in securing an offer for one of our intern positions, a member of our team will discuss this with you.

• Finally; You’ll get started with us in January!

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.