Maintenance and Renovation Manager

Salary:

$40,000 - $50,000 per year with bonus opportunities. Tremendous opportunity for advancement with a fast-growing company. Health, dental and vision insurance provided at no cost to the employee. Spouse and children insurance costs provided but employee are responsible for costs.

Opportunity Summary:

At Common Ground, we are obsessed with customer service. In a world full of complacency and quiet quitting, our culture is the opposite. We are fast paced, full of energy, positivity, love to collaborate, and over communicate. That is why our tenants love us! This role will add to our excellence. You will field incoming maintenance and repair requests with enthusiasm and immediate responsiveness. The requests will then be routed to the appropriate vendor and teammate for resolution or for minor repairs, you will execute and personally complete the repair. This position truly enjoys developing relationships with all types of personalities. Tenants and vendors are dynamic and the appropriate approach to each can vary. To be successful, careful handling of communication and management of diverse situations and people are a must.

We are poised for rapid growth and this is your opportunity to be a part of our awesome team! Our goals are to have 300 – 500 homes and $150mm+ assets under management in 3-5 years. Our 10 year goal is to have 5,000+ homes and $1b+ assets under management. Our amazing team is able to process large amounts of incoming information on a daily basis and make thoughtful, concise and sound decisions. We work alongside our new team members and offer the support, training and coaching needed to ensure success.

Do the skills below describe you?

• Enjoys working with your hands and making minor repairs.
• Ok with working nights and weekends if emergencies surface.
• Detail oriented and organized.
• Enjoys managing vendors and schedules.
• Loves developing relationships with people.
• Excellent at written and oral communication.
• Self-disciplined and motivated to achieve.
• Loves to learn new things.
• Good at problem solving and analyzing situations.
• Can be friendly but professional.
• Can learn new softwares and proficient with Microsoft Office suite.
• Experience with AppFolio preferred.

Daily Achievements Associated with the Role:

• Field incoming calls and written requests from tenants and respond quickly and appropriately.
• Quickly, inexpensively and personally complete minor repairs.
• Act as a liaison between our Community Manager, Accounting and other teammates.
• Research, find, and nurture the best vendors in each industry and build long term relationships with them. Negotiate discounted rates.
• Follow-up with tenants and vendors to complete customer service surveys and reviews.
• Assist with implementation and training of Maintenance and Property Management-related systems.
• Oversee minor renovation projects and unit turns.
• Attend fair housing seminars and other related classes.
• Other minor miscellaneous tasks as needed.

How you and the company will measure success:

• Response time with scheduling incoming maintenance requests. Emergencies within 1 hour. Non-emergencies within one business day.
• Repair completion time. From the time a repair request is submitted to the time it is complete should be no more than 5 business days. (for non-emergency requests)
• Did you attempt to solve the problem by suggesting simple solutions that the tenant can perform to self-repair? This is always a must to reduce costs and increase profitability for the company.
• Complete tenant turnover within 14 calendar days of move out.
• How much money you saved the company from self repairs.

Who you will be working with:

You will work closely with our community managers and the founder of the company on a daily basis. We encourage innovation and creativity so if you think that there is a way to improve our processes, we welcome it! We just ask that you learn our protocols first so that you understand the intent.

Benefits:

• Health, Dental and Vision covered for Employee and available for purchase for spouse and children.
• 2 weeks of paid time off per year.
• 2 weeks of sick time per year.
• Bonus Opportunities

Job Type: Salaried, Full Time.

Location: On site at 15305 Dallas Pkwy 12th Floor, Addison, TX 75001.

Schedule: Monday – Friday, 8a.m. – 5p.m., cst. Some nights and weekends may be required.

Education: High School Diploma or GED (preferred).

Experience: 2 years of prior HVAC, Plumbing, Electrical, Trade School, Construction, or equivalent preferred.

Driver’s License: Required

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What are some of the ways you reduce repair and renovation costs?
• Do you have experience with AppFolio?
• Do you have experience with Microsoft Office?
• Are you willing to drive to homes scattered within the metroplex 25-50% of your work week? We reimburse for mileage.

Work Location: In person