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Technical Support Account Manager Interview Questions
17 technical support account manager interview questions shared by candidates
Why should we hire you
Tell me why you are qualified for this job.
What is your approach to developing a relationship with a new customer or team? When a customer has an issue or needs support, who handles that? What is your role in that process? How do you partner with support teams to drive solutions? What do you do to manage personal, management, and customer deadlines?
Why this company?, Can you give me an example of a challenging situation you faced at work?
Identify in the ISO model where the firewall is.
Written questionnaire, why do you know about Splunk, why do you want to work here, describe two customer use-cases from the website, and other simple background questions.
Asked about managing relationships with accounts, use of data, navigating challenges, etc.
This is a customer facing technical role so I would prepare for both client service and technical questions. I signed an NDA so I do not want to give out too much info.
How would you handle a difficult customer Tell me about a time you did something that wasn't your job?
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