Support Manager Interview Questions


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IT Support Manager was asked...12 January 2015

If you were asked to unload a 747 full of jelly beans, what would you do?

61 Answers

Assuming they are loose jellybeans, and their unloading needs to be managed rather than just dumped on the tarmac ... Start by phoning the people at the other end, of the process. They managed to load an entire plane with jellybeans! Any group that can figure out how to fill a plane with jellybeans may be a big help in undoing this mess. Less

Put an ad on craigslist "Free jellybeans - won't last. Hurry!". They'll all be gone in no time. Less

I would do it. The question is not "how" you would do it.

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Crossover for Work

Assessment tests

14 Answers

To be honest, I am happy that they had this at the beginning of the process because this saved me time. The hiring team definitely hasn't reviewed any of these tests as they would see glaring errors in the instructions. Not sure why they chose to do a weird cognitive ability test over a simple phone screener. If someone is a good fit then give them a tech interview. Less

Unprofessional, irrelevant and particularly poor approach to attracting talent.

I wonder what they are doing with your data. they have your name application and now test data. what is their privacy policy? I asked and they went silent. Less

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Super 8

How will you balance your family and home life with working a night shift?

4 Answers

I don't think that question is legal. You're not supposed to factor in family and personal factors in your hiring decisions, the candidate isn't even required to disclose the fact he/she HAS a family. Less

Working night shift means I am there during the day to help with child are and house work what is brilliant. I am also taking additional supplements to support my body during this change and of course I have specific times to sleep. It's great!!! Less

I don’t have a family it’s only me so honestly won’t be a problem

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SQL Command?

3 Answers

What is cloud computing?

Can you pls tell what were the other questions asked that is other then java , SQL , Linux. Why you declined offer? And what was the salary they were offering? Less

19000k /m

NBC Sports Group

Are you prepared to move to Orlando?

3 Answers

Yes l was actually very excited for new opportunity and ready to take that leap

Yes less actually very excited for new opportunity and ready to take leap

Yes! (I was actually very excited for new opportunity and ready to take that leap) Less

PML Exploration

If there was an inventory control issue how would you solve it?

2 Answers

Implement a structured barcode scanning system.

Every company has inventory problems, whether they are recognized or not. Surplus, obsolete materials, just-in-case safety stocks, material stored in the wrong warehouse, material that is not quite good enough to use but is too good to throw away and items approaching their shelf-life limitations all contribute to the problem. These inventory problems represent waste. They tie up company money, require material handling and consume valuable space. Perhaps, most importantly, inventory problems make the warehousing operation larger and more complex, and therefore costlier than necessary. The following systematic process can help companies assess the size of their inventory problems and find ways to limit their impact. 1. Define the problem Start with the idea that all inventory is a problem unless there is financial justification for it. Then list the categories of inventory problems that may represent the biggest losses, for example: Incorrectly located material Obsolete material Overstocks Defective material 2. Determine the value for each category For example, measure the overstock by the number of weeks or months of supply on hand, and determine the value of these categories. Each measurement can define the borderline between justifiable and inventory problems. 3. Develop auditing and reporting procedures to track the problem Set up a process or a procedure that will automatically and regularly measure the amount of inventory problems on hand. Be sure that the measurements provide breakdowns by location, product line, age of the stock, reason for the problem and so on. Also, provide an evaluation tool that will be able to pinpoint the details underlying the measurement. 4. Establish inventory problem levels as a standard performance measurement On a worldwide basis, North American business is often criticized for its lack of patience. Its focus on short-term results leads to a tendency to develop short-term solutions and to abort a project if these solutions do not deliver the desired results quickly. This situation can be avoided by ensuring that inventory problem levels are as important as productivity and short-term sales. As a result, they should be a formal part of the measurement of the business operation. 5. Create a short-term cure The short-term cure is usually simple to define but difficult to execute: get rid of the problem stock. The organization will have to accept the short-term, one-time cost of disposing of the problems. Although this may be difficult, it has to be done. This task is easier to accomplish if the organization already has an established reverse supply chain. 6. Plan and schedule the disposal of problem stock Creativity is essential in developing ways to dispose of problem stock. Disposal ideas, depending on the product can include: Selling the problem stock to customers, brokers or inventory clearance houses at discounted prices Reworking the stock Using for substitutions Disassembling and reusing components Transferring intra-company Using for R&D, i.e. new product designs Using for training Sending to scrap It is often necessary to lessen the impact of inventory problems on the business and allow costs to be absorbed at appropriate times. This strategy may change as more organizations adopt circular supply chains in response to diminishing resources. 7. Determine the causes of the inventory problems Identify how the problem was created in the first place by using the root cause analysis method, for instance. Prompt monitoring and disposal of inventory problems help limit the cost, but the real objective should be to prevent inventory problems from developing at the outset. 8. Look for problems Identify situations that can cause inventories to become a problem. Check for: Over-optimistic sales forecasts Unplanned, quick-fix engineering changes Poor communication among warehousing, purchasing, scheduling and production departments Market and technology changes Vendor and production failures to meet schedules Incorrect lot sizing and/or ordering policies Excess safety stocks Inaccurate inventory data Poor production planning and/or unrealistic scheduling 9. Develop a long-term cure Inventory problems will continue to exist, and the magnitude of the problems will not be reduced until long-term cures are adopted. These cures will most likely emerge as the causes are defined. In some instances, implementing the cures may involve substantial change to existing business processes; in other instances, the cures may be relatively easy to implement. The basic principle for managing inventory is economic efficiency. Less

Florida Virtual School

What would you do if you were faced with a problem that you could not solve.

2 Answers

The answer posted is an excellent answer but if it were me I would counter with another question. The quite obvious answer could be the worst possible solution. Why would you want me to solve a problem inefficiently through trial and error that could possibly result in greater complexities and produce additional problems? There is always a time when a problem may not have an immediate and effective solution. They as management should be asking themselves this same question: What do yout do in the case that a single resource cannot adequately address a problem? Less

Any problem can be solved with th right resources. Get help and keep working it until it is fixed. Less


Do you think this team is sufficient for the designated responsibilities, and how would you mitigate that?

2 Answers

No - definitely not big enough. Submit evidence based on resource planning output to management to grow the team. Less

WHAT does this even mean


The Interviews are lead similar to "TARGETED SELECTION INTERVIEWS".

2 Answers

In these sorts of interviews you really need to drill down and understand what the interviewer is looking for. A good way to simulate a real interview experience is to do a mock with one of the Docker EMEA Technical Support Manager experts on Prepfully, rated super strongly on TrustPilot... Less

So always try to answer the question in S.T.A.R's: Situation Task/Action Result Less


Basic character questions and call center life style questions.

2 Answers


What type of drug test does Dish administer

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