Loan processor Interview Questions
1K
Loan Processor interview questions shared by candidates
In-person interview; Tell me about your background? 3 person panel.
4 Answers↳
Georgia United Credit Union does not schedule people to start when an offer hasn’t been extended AND accepted. Many companies pull credit checks to verify a candidate’s eligibility. If that is not something you want to have done you can simply decline and apply to jobs with other organizations. Less
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I hope you communicate much better in interviews than in your writing because your grammar and punctuation are terrible! Attention to detail is an essential skill in most jobs. Less
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Thank you for your feedback. GUCU should not be pulling credit checks to verify a candidate's eligibility before walking in to your building. That's a trust issue when a potential candidate has filled out an application. Once you have the credit report that is confidential information that you have after no offer an been extended. A freeze had to be placed. Less
Do you believe you have the analytical and customer service oriented personality required to do this job?
1 Answers↳
Yes I do I have been in customer service for about 7 years
How do you handle difficult customers when they are rude to you or argumentative?
3 Answers↳
I don't take it personal. I know they are upset at the situation and not me. I make it a point to allow the customer to vent and politely acknowledge their feeling and go on to explain and provide a solution. Less
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I don't take it personal. I know they are upset at the situation and not me. I make it a point to allow the customer to vent and politely acknowledge their feeling and go on to explain and provide a solution. Less
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I don't take it personal. I know they are upset at the situation and not me. I make it a point to allow the customer to vent and politely acknowledge their feeling and go on to explain and provide a solution. Less
Shift timings was it ok for rotational shift
2 Answers↳
Yes , it was ok to work in rotational shift
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Yes it was ok to work in rotational shift
What would you do if you were faced with an upset client? What would you do to handle the situation and make client feel better about the situation?
2 Answers↳
I told her that I would do my best to make the customer feel that I fully understood her needs, that I would handle the situation accordingly, do not rush the client off the phone, apologize even if I felt it was not our fault or mistake, and escalate issue to management/supervisor if I felt it had to do with something I could not handle since we should all work as a team and reach out when we are unsure of how to go about a problem. Less
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Defuse the situation by understanding the customers’s point of view. Let the customer speak without any interruption as they just may be venting and just want someone on the end to just listen to what he/she is saying. To the customer there is no right or wrong at the time of their complaint. Once they’re done speaking now you can say I’m sorry you had to go through all that and let’s see what we can do for you and don’t let the customer go without her/him being satisfied with your answer. Don’t say I know how you feel because you don’t know. Don’t give sympathy but you should give empathy as we want the custom to know we care and we will handle the issue. Less
How do you go about managing your Pipeline beginning to end.
2 Answers↳
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Explained all daily duties in order to priority to least important.
have I ever processed fha loans? do I know how to structure loans? do I know how to calculate income?
2 Answers↳
yes yes and yes
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Does that say something about the applicant...or the interviewer? Sometimes a company is looking for an intangible with candidates that questions will not really elicit. Maybe you just showed the "intangible" they were looking for. ? Less
