I applied in-person. The process took 2 weeks. I interviewed at Xerox (Houston, TX) in Mar 2015
Interview
The interview process was more like a cattle call. I originally signed up to receive job alerts on their website. About a month later, I received an email stating that they were taking in-person interviews. After showing up and signing in, I sat in a general waiting area with between 25-30 other people until I was called back into a room and placed in front of a computer. After taking about 5 different online assessments, I was taken to another office where a gentleman reviewed my scores. After he reviewed my scores, I was scheduled to come back the following week for a face-to-face interview. The supervisor who interviewed me was very nice, answered my questions to the best of her ability, and offered me the job during the interview.
Interview questions [1]
Question 1
This particular supervisor did not ask the typical questions you'd expect for a CSR position. Instead, she explained the job duties, expectations and work culture. Since they have several supervisors, I am certain each interview experience will vary as all are not on the same page.
I applied through a recruiter. The process took 1 week. I interviewed at Xerox (Henderson, NC)
Interview
Took a skills assessment listening to different audio clips and had to answer questions regarding the different scenarios. Also had to do two typing tests. Then I did the interview. She was very nice and the interview went smoothly.
Interview questions [1]
Question 1
Name one situation where you had to deal with a unsatisfied customer and how did you resolve it?
I applied online. The process took 1 day. I interviewed at Xerox (Castleton, IN) in Sept 2016
Interview
The interview process was the most professional aspect about this company. Maria and Tess in recruiting are great. My experience with them is part of what made me want to work here. This company needs more people like actually working the call center and not just hidden away in HR.
I applied online. The process took 2 days. I interviewed at Xerox (Indianapolis, IN) in May 2016
Interview
I received a form email from them confirming our appointment, and it specifically stated to be prepared to be given an offer on the spot.
There was no initial phone interview, it was only the recruiter and I in her office for the interview, and I didn't speak with anyone else.
When you go in, they will set you up for a 20 question test on phone support techniques and 2 typing tests. Once the interview begins, they tell you about the client you'll support and ask a few broad customer service questions. They give you the opportunity to ask questions, as well. You'll talk about shift availability and confirm the pay rate, and schedule a training class to begin.