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      Customer Success Manager Interview

      18 Jul 2023
      Anonymous interview candidate
      Holmdel, NJ
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at WorkWave (Holmdel, NJ)

      Interview

      First, I had a phone interview to see if I generally met the requirements of the job description. Next I was asked to provide a video recording of why I would be qualify for the job. I had to forward that recording for review and consideration. Then I was asked for an interview, which seemed to go well. I spent time researching their software and understanding how it basically works so I would be well-versed in their technical language for their industry and software. I interviewed with four people total, one at a time. About a month later I was asked to take a psychological test to see how I would handle various situational scenarios. I have no idea how that went. I lost the job to someone else. As I understand it I was second in line for the job.

      Interview questions [1]

      Question 1

      What have you done in the your past positions to solve a customer problem with a disgruntled customer?
      Answer question
      1
      avatar
      WorkWave response
      2y
      Thanks for sharing your experience. There may be some confusion, however, as we don't require candidates to submit video recordings as part of the interview process for any position. We appreciate your interest in joining our teams and wish you all the best in your career journey!

      Other Customer Success Manager interview reviews for WorkWave

      Customer Success Manager Interview

      10 Feb 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at WorkWave in Jan 2024

      Interview

      During the first interview, the person did not seem to have a direction. When they started talking about the benefits, asked me if I had a pet and I said no. The person then went on for a couple of minutes talking about pet insurance. I then spoke with a manager. This is a very small team and they are looking to build it out. I did not get the impression this person really understood the CSM role and there was no definitive direction to the questions. It came across as they are trying to figure things out as they go along. I noticed in other reviews there are 2 reviews from CSM's that stayed around/less than a year which explains a lot given my interview experience. I was told they would follow up within a day or two and there was no follow up.

      Interview questions [1]

      Question 1

      About my current book of business
      Answer question
      1
      avatar
      WorkWave response
      1y
      Thank you for sharing your feedback about your interview experience. We sincerely apologize for the lack of clarity and follow-up you experienced. We strive to ensure that all interviews are structured and informative, and we regret that your experience did not meet those expectations. Your comments regarding the interview process, including the discussion around benefits and the focus on the CSM role, will be taken seriously as we continue to improve our hiring process. We also apologize for the delay in communication; we are working to ensure more timely follow-ups in the future. Thank you for your time and consideration, and we wish you the best in your job search.

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