I applied online. The process took 2 weeks. I interviewed at Wells Fargo (Lithonia, GA) in Oct 2018
Interview
I applied to TWO locations Lithonia and Decatur. I set up online the phone interview time and they called exactly at that time. I thought my phone interview went horrible but then I received an email a week later from the Decatur branch to set an interview for Wednesday and I was so nervous and they didn’t make me feel comfortable. After the interview I received a call from the Lithonja branch for an interview for Friday I came in prepared because I knew what they were going to ask and they were so nice and friendly so I felt comfortable. On Monday, I received a called saying I got the job for the Lithonia branch I start Training on Nov 5th. I also received an email for the Decatur branch saying they chose someone else.
Interview questions [2]
Question 1
They do the STAR method. One question I remember is about a time you took accountability for something ?
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Interview questions [1]
Question 1
How comfortable I would be teaching customers our new apps.
I applied online. I interviewed at Wells Fargo (Hallandale Beach, FL)
Interview
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Interview questions [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
I applied online. I interviewed at Wells Fargo (Hillsboro, OR)
Interview
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Interview questions [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it