I applied through university. The process took 3 weeks. I interviewed at Vanguard (Malvern, PA) in Apr 2015
Interview
I met with a recruiter at school and was in contact with them through email. They called me and went over my resume. Asked me STAR questions and then one financial terminology question. The phone interview was only a half hour. A lot of STAR questions.." Tell me about a time that you had to show leadership" etc.
I was then emailed that HR looked over my resume and thought I should interview for a contracting role through Randstad.
Interview questions [1]
Question 1
Tell me about a time that you had to deal with an angry customer
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
