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      Vanguard

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      Customer Relations Associate Interview

      9 Nov 2020
      Anonymous interview candidate
      Declined offer
      Positive experience

      Other Customer Relations Associate interview reviews for Vanguard

      Customer Relations Associate Interview

      18 Apr 2016
      Anonymous employee
      Malvern, PA
      Accepted offer
      Average interview

      Application

      I applied online. I interviewed at Vanguard

      Interview

      Two round interview process. Very friendly and approachable HR staff. As they tell you, they prefer interview answers to be drawn from the STAR method. It took a while to hear back from them but once they contacted me, the interview turnaround process rather quick.

      Interview questions [1]

      Question 1

      Tell us of a time when a situation didn't go as expected. What did you do to resolve it?
      Answer question
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Vanguard (Malvern, PA) in Oct 2015

      Interview

      Interview starts with a phone interview, not bad but it is important you know the asinine STAR method of answering questions. After that if you get an in person, you have a 4 hour in person interview (go to the bathroom first) where you go through a regular interview and then a case study and mock phone call. The mock phone call was a joke, don't be a jerk and it will go well.

      Interview questions [1]

      Question 1

      Tell me about a time you thought outside the box to go above and beyond to help a customer
      Answer question