I applied online. The process took 3 weeks. I interviewed at Vanguard (Phoenix, AZ) in Apr 2020
Interview
2 interviews, one over the phone and then last in-person. Mostly questions based around behavior and personal examples of how you have dealt with a certain situation before. They're mostly interested in if you're a good fit for their work environment
Interview questions [1]
Question 1
Describe a time when you settled a customer complaint.
The interview process was pretty standard, starting with a phone interview and then moving to a virtual team meeting with the recruiter. Very friendly and open to answering your questions.
Interview questions [1]
Question 1
What do you know about Vanguard?
Tell me about a time... handling a customer, difficulties, multitasking
Seamless process with very kind people. They made it easy to talk about my experience prior and answered all of my questions honestly. They went by fairly quickly but it felt more like a conversation than an interview.
Interview questions [1]
Question 1
How, in the past, have you handled building rapport with a client or customer?
I applied online. I interviewed at Vanguard (Malvern, PA)
Interview
Got a phone interview that lasted 20 minutes asking about your background and why you are interested in the company. Then they schedule for another with the hiring manager virtually.