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      UserIQ

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      UserIQ interviewsUserIQ Customer Success Manager (CSM) interviewsUserIQ interview


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      Customer Success Manager (CSM) Interview

      28 Feb 2021
      Anonymous interview candidate
      Atlanta, GA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at UserIQ (Atlanta, GA) in Jul 2020

      Interview

      I interviewed with this company in July 2020, and the interview process went very well. I met with the VP, who was fantastic. I know I made a great impression with him and his immediate team. After my call with the CEO, the great vibe and fantastic previous interviews went downhill. The VP went dark on me for a few days, but he finally reached out to me via phone, which I appreciated, to inform me that they went with another candidate. He said that they thought I was a fantastic candidate and could see me in another role at their company, working with C-Level executives in a. more Enterprise role. The moral of the story is, I didn't get the job based on my experience as I know it based on reasons outside of my control. Unfortunately, in today's job search, hiring leaders need to stop discriminating based on race; this would've been an excellent opportunity for both of us.

      Interview questions [1]

      Question 1

      Why are you interested in this position?
      Answer question
      avatar
      UserIQ response
      4y
      Making hiring decisions is one of the toughest choices in business. There were a ton of extremely talented candidates for this role, yourself included. However, to have any candidate make a leap of logic and equate this decision down to race is unfortunate. For what it's worth, we ended up hiring a minority for this role and have hired minorities for other roles since. We value diversity of all types and wish you the best of luck in your career.

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