I applied online. The process took 6 weeks. I interviewed at UnitedHealth Group (Sugar Land, TX) in Oct 2015
Interview
I moved from DE to TX on 8/27/2015. I applied on 9/17/2015. I took an assessment on 9/18/2015. I called in on 9/29/2015 to get a status. (They said their process could take 4 to 6 weeks WOW!!!!) I did a phone interview on 10/8/2015. I did a face to face interview on 10/12/2015. I received a contingent offer on 10/14/2015. Background check completed on 10/20/2015. Drug test email received on 10/21/2015. (given 24 to 48 hours to complete) Completed on 10/21/2015. Received email for complete job offer on 10/23/2015. Started class on 10/26/2015.
My original offer email stated that {{I am pleased to confirm UnitedHealthcare Services, Inc. (UnitedHealth Group) has extended to you a contingent offer as a backup for the position of Customer Service Representative - Sugar Land, TX in the E&I Ops - B&E Operations division of UHC Benefit Ops - E&I Ops.
In the event that one or more of the individuals with standard offers are unable to participate in the training class for this position, you will receive a more detailed offer letter containing additional materials, including benefits information and a copy of UnitedHealth Group’s Employment Arbitration Policy. If you are selected to join the class and you successfully complete the pre-employment background check process, your start date will be October 26, 2015 and your base compensation will be $14.75 per hour (expected annualized salary $30,680.00).
Interview questions [1]
Question 1
Q: Why do you think you are a good fit for United Health
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
