I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group (Raleigh, NC) in Dec 2013
Interview
I applied online the week of Thanksgiving then the following week was contacted by HR to see if I was still interested in the position. I was then set up for a phone interview that same week on Friday. The next week on Wednesday I was set up for a face to face interview with a hiring manager. I was offer the position the next day.
Interview questions [1]
Question 1
All the questions was behavioral based where they want to know the situation, action, and the outcome.
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
