I applied online. The process took 3 weeks. I interviewed at UnitedHealth Group (Sunrise, FL) in Jun 2012
Interview
After applying online, was contacted via e-mail to schedule an on-site assessment. At the on-site assessment, discussed the pay ($12.98/hour) and reviewed application. Application is required to have 10 years worth of experience or 4 past employment histories. Passed assessment, contacted for phone interview. Interviewer called past scheduled time, no reason given as to why, interview lasted approximately 1.5 hours. Was told I would get a response either way in 48 hours which turned into 2-3 weeks with and e-mail saying they went a different direction.
Interview questions [1]
Question 1
On-site assessment consisted of 4 customer service calls. Answer the calls and resolve the issues within the allotted time. If you replay the call "points" are deducted, so it is best to get the information the first time around. After service calls are resolved, personality assessment is conducted
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
