I applied online. I interviewed at UnitedHealth Group (Dallas, TX) in Jun 2017
Interview
Very unprofessional. When I walked in I was politely greeted by the receptionist. I saw the room that my interview was being held in and I saw the woman that had a interview before me walk out of the room. When the interviewer walked back into the room after the woman left she began to talk down about the woman she interviewed to the other woman who was also holding the interviews with her over the phone. The receptionist heard her talking down about the woman also so she tried to start a conversation with me so I wouldn't hear the interviewer talking in the other room but she was so loud over the phone that I still heard her. If this company wants to be professional they need to have a more professional hiring manager.
Interview questions [1]
Question 1
Same questions as the phone interview.
-Why UnitedHealth Group?
-What's your previous work history?
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.