applied online and took online assessment, was contacted via email to come in for onsite assessment about 10 days later. onsite assessment consisted of 4 cust svc situations that had nothing to do with healthcare for skills and yet another personality test. was told by the person (who by the way never introduced herself and seemed rushed and rude) i would hear something within 72 hrs either way, i didn't . 2 weeks later i got a call to schedule an interview with a recruiter. i returned the call and left 3 messages over 4 days. then late on a sunday night a week later someone called to schedule a phone interview for the next day at 1 p.m. the call came at 2:30 and recruiter asked questions she said the company was interested in. had i ever had to claim responsibility for a mistake by another employee? describe a time when a customer was very angry. the usual. then asked if i ever had occasion to compose and send correspondence, what other languages did i speak and what operating system my home computer was on. recruiter was very pleasant and said i would hear something via email within 48 hrs. got an email wednesday morning saying that although my credentials were impressive there were others more qualified.