I applied online through their career website, and took a timed online exam after applying (personality and analytical thinking). I then received an email to schedule a phone interview during which I was asked a couple HR questions and a few behavioral interview questions relating to customer service. After a 10min phone call I was then scheduled for an in-person interview for the following week. It was a panel interview first with two managers, then two Claims Reps, then a handful of executives. Overall it took roughly 3 hours and involved mostly behavioral interview questions looking for STAR answers relating to the position (customer service, time management, teamwork, attitude, etc). I received an offer the next day, contingent upon passing the background check. Overall, it was by far the most comfortable and positive hiring experience I’ve had.

The interview process begins with an online application followed by an online test. The test was fairly easy. I didn't finish some questions and still managed to pass. Then there is a phone interview which takes about 30 minutes. The phone interview was pretty intense. I prepared very well and there were still a ton of behavioral questions that I had never seen before. The last step is a face to face interview if you can get to it.