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      Travelers

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      Travelers interviewsTravelers Inside Auto Claims Representative Trainee interviewsTravelers interview


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      Inside Auto Claims Representative Trainee Interview

      29 Oct 2021
      Anonymous employee
      Caldwell, NJ

      Other Inside Auto Claims Representative Trainee interview reviews for Travelers

      Inside Auto Claim Representative Trainee Interview

      26 Dec 2024
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Travelers (Caldwell, NJ)

      Interview

      Recruiter reached out to set up first phone interview. After that a second interview and then a third. While process took about 25 days from initial call to offer. All very nice people ! Peer interview was insightful to the position! Total of 1 phone call and three zoom meeting. Two with management and 1 peer interview.

      Interview questions [1]

      Question 1

      Star method used for all interviews
      Answer question
      1
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at Travelers (Atlanta, GA) in Dec 2024

      Interview

      The interview process was very smooth. I had a call with someone from HR. Then, a few hours later, I received a call from a senior admin requesting an in-person interview. I was asked several questions during the in-person interview and replied using the STAR method. From there, I met/shadowed an employee for about 30 minutes and had a 30-minute interview with one of the directors. I received an offer two business days later.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to deal with an angry customer. What happened, and how did you come to some sort of resolution?
      1 Answer
      1

      Inside Auto Claims Representative Trainee Interview

      1 Oct 2021
      Anonymous employee
      Morristown, NJ
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Travelers (Morristown, NJ) in Sept 2021

      Interview

      I applied for Travelers and completed the assessment on 7/25/21. The assessment was actually quite tricky, especially because there wasn't a lot of time to complete each scenario. On 8/30 I got an email to schedule a phone interview for 8/31. This interview was pretty much the company seeing if you would be a good fit by asking you simple questions about you and your background. I then got contacted by someone else from Travelers via email on 9/3 for a second interview. This time with the claims manager whom I would be working with and their higher up. They asked me a lot of STAR based questions. So please make sure you put together real-life scenarios and put them in the STAR format. Be straight to the point but still give detail. I took the second interview on 9/7. Literally the same day on 9/7 about 2 hours after my second interview, I got another email saying that they would like to move on with me for another 2 interviews. The peer & the final interview. I scheduled these interviews for 9/8 , 30 mins apart from each other . The peer interview wasn't even really an interview. I basically had a zoom call with someone who works at the same location as me and in the same position. It was a nice smooth conversation just me asking more in-depth questions about the position itself. 30 minutes later I had my last interview with someone from HR and somebody else who was in a high position. They asked me a lot of STAR-formated questions, but they were nice, outgoing, and very easy to talk to. They even asked me some questions that had nothing to do with the job which was nice lol. On 9/14 I received a verbal contingent offer and completed my background check. On 9/23 my background check cleared and received a final offer welcoming me to Travelers! **Overall it was a very lengthy interview process, but it moved very quickly, especially because I made sure I scheduled each interview pretty much back to back as soon as I could. Also, it helped that the interviewers were friendly. But out of all jobs I've applied and interviewed with, I would rate it as a difficult interview process because of the number of interviews and the amount of STAR-based questions you have to answer throughout the entire process. And the interviews aren't short, they last for about 45 mins to an hour EACH. However , you can tell that they really care about who they hire, and want to make sure that your a good fit as well as them being a good fit for you. Good Luck !

      Interview questions [2]

      Question 1

      Tell us about a time you and a customer had a disagreement?
      Answer question

      Question 2

      Tell us about a time you had to deliver bad news to a customer?
      Answer question