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      Travelers

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      Claims Adjuster Interview

      8 Mar 2017
      Anonymous employee
      Houston, TX

      Other Claims Adjuster interview reviews for Travelers

      Claims Adjuster Interview

      4 Jan 2026
      Anonymous interview candidate
      Houston, TX
      No offer
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 1+ week. I interviewed at Travelers (Houston, TX)

      Interview

      Don't be fooled by people who did not get an offer and left very negative feedback! No, the people in the building are not "ghetto," no, the leadership doesn't pass on people who 'threaten their position.' Very professional, welcoming, and diverse workforce. Travelers does their best to hire the best and brightest (pay is higher than all other ins. companies). They are open to hiring entry level. If you come from a different carrier and have been an adjuster for years, knowing the job isn't the only qualifier! Very difficult interview process! Phone screen interview, followed by a tough in-house assessment, and then a whole afternoon of various interviews. That being said, making it to the end and surviving the cut leaves you with a sense of accomplishment. General advice: Practice STAR method, be ready to ask A LOT of thoughtful and relevant questions (this is what the company is looking for the most), be able to show how your past job experience has skills that are pertinent to being an adjuster (such as negotiating, multitasking, customer service), and also practice speed testing/typing (if you are not a fast typer). FYI, if you're brand new to insurance, having obtained an adjusters license really helps! The phone screen was easy, they basically ask about your resume and a few behaviorals. Next is the very tough SAT-like assessment testing your grammar, typing speed, math skills, reasoning, and general insurance knowledge. It has a 70% fail-rate, so the company really wants to take on intelligent and quick-thinking folks. It is designed to not let you finish in time and you must pass each individual section to pass the assessment. IF you pass, the rest of the day is a series of interviews with several managers of different sections, as well as VP level leadership and also with HR leadership. You also have two peer sit-alongs, but don't drop your guard, act as if you're sitting along with leadership, because guess who is going to ask them about you!

      Interview questions [1]

      Question 1

      Just practice the STAR method
      Answer question
      30
      Positive experience
      Average interview

      Application

      I interviewed at Travelers (Houston, TX)

      Interview

      Had a phone call interview. Was asked 5-6 questions, Smth about my specific experience mentioned in the resume, tell me about a time you worked in a team, why insurance? and some case specific.

      Interview questions [1]

      Question 1

      What makes you interested in Insurance?
      Answer question

      Claims Adjuster Interview

      18 Jul 2025
      Anonymous interview candidate
      West Reading, PA
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Travelers (West Reading, PA)

      Interview

      The initial phone interview went great. The interviewer told me to expect a call to schedule the next step with the Claims Team. They never interviewed me so they closed the door before even meeting although I was more than qualified and deserved the interview.

      Interview questions [1]

      Question 1

      The main question was tell me about why you left your last position
      Answer question

      Claims Adjuster Interview

      17 Jun 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Travelers

      Interview

      Phone screening, followed by a computer assessment related to mapping out travel routes and writing a professional email. First round interview over the phone followed up by a second interview in person. Took about 2 weeks to hear back after the last interview.

      Interview questions [1]

      Question 1

      Describe a time when you had to make a difficult decision.
      Answer question