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      Claim Operations Specialist Interview

      25 Jun 2016
      Anonymous interview candidate
      Charlotte, NC

      Other Claim Operations Specialist interview reviews for Travelers

      Claim Operations Specialist Interview

      6 May 2026
      Anonymous interview candidate
      Diamond Bar, CA
      No offer
      Negative experience
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Travelers (Charlotte, NC) in Apr 2016

      Interview

      I applied online and was contacted or week or so later. I did a phone interview (45 mins). The recruiter literally combed through every little thing on my resume including internships. She asked a few behavioral questions and I guess I passed because I was invited to the open house in Charlotte. When I arrived to my in-person interview, I noticed about 2 others waiting to be interviewed. Once I got upstairs to the conference room, it was obvious they were not prepared. After waiting a few minutes for them to get everything situated, the interview began. There were two interviewers who bombarded me with questions and wrote down everything I said. Two pages worth (front and back). They combed through EVERYTHING on my resume. They made sure to point out they participated in African American charity when I asked what local charities they supported. I asked for business cards and neither of them claimed to have any. They claimed they liked me so much, they wanted to schedule the 3rd interview that same afternoon (2 hours later). They took me downstairs (2-3 different people waiting on interviews, so that's 6 people I've seen) to a little office and told me to wait. While waiting, the receptionist came in and told me I was the top candidate and they really liked me and to grab lunch. While grabbing lunch, I got a call telling me I could grab food from one of the interviewers...I guess they thought they'd left me in the office for an hour. About 30 minutes before the interview, I got a call from one of the interviewers saying there was a 'scheduling conflict' and they would reach back out to me by the end of the day to reschedule the 3rd interview. At this point, I'm irritated since I'd traveled from another state to be there and had spent my day waiting around. Of course there's no call, so I call them and I'm told they would reach out to me by the end of the week. No call. I call on Monday, and I'm told the managers weren't in the office and someone would reach back out to me. I made one more attempt another week later and was told the same thing. So at this point, they're lying or these people never actually work. All in all the interview process is really ridiculous for the position. There's more I could say, but I'll leave it alone. It was just disappointing. I know someone who works there and they're really short staffed so I'm not sure what's going on (outside of favors and nepotism). It's almost 3 months later, and I haven't heard a word.

      Interview questions [5]

      Question 1

      What didn't you like about your last job?
      1 Answer

      Question 2

      How did you prepare for this interview?
      Answer question

      Question 3

      Are you in a fraternity or sorority?
      Answer question

      Question 4

      What was your favorite job?
      Answer question

      Question 5

      Why do you want to work here? Why should we choose you?
      Answer question
      3
      Difficult interview

      Application

      I interviewed at Travelers (Diamond Bar, CA)

      Interview

      The interview process was weird. I had multiple interviews in one day. I thought that was strange. There is a manager interview, then a peer interview, and then the final interview of the day is with the VP and HR.
      1
      avatar
      Travelers response
      3w
      Thank you for sharing your interview experience with us. We are glad to see that our recruiting team was supportive and responsive throughout your journey. We look forward to having you as a part of the team.

      Claims Operations Specialist Interview

      2 Sept 2022
      Anonymous employee
      Wyomissing, PA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Travelers (Wyomissing, PA) in Jul 2022

      Interview

      After submitting my application online, I received an email to take an online assessment. Upon satisfactory completion of the assessment, I was emailed 2 days later to schedule a phone screening. There were 2 Zoom interviews after that and an offer was made a week after my final interview. Overall, the process was easy and you can tell that they thoroughly assess all applicants prior to making an offer. Lots of STAR questions, so prepare for those.

      Interview questions [3]

      Question 1

      Name a time you caught and corrected something that wouldn’t have been caught otherwise.
      Answer question

      Question 2

      Name a time you had to deal with something you didn’t expect to encounter.
      Answer question

      Question 3

      Explain a time there was an increase in your workload and how you handled it.
      Answer question
      4

      Claim Operations Specialist Interview

      23 Mar 2022
      Anonymous employee
      Hartford, CT
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Travelers (Hartford, CT)

      Interview

      The interview process was absolutely wonderful. Every single person I interacted with was very kind and helpful. Just a heads up tho, it is a lot of behavioral questions. Look up the STAR method and utilize for your interview. Other than that, the process is lengthy. As they take there time to thoroughly interview a candidate. I went through 3 interview process before hearing decision. Phase one is with the recruiter, then phase two is with the person in charge of your team. Lastly, phase three is with the big boss and senior HR. I really do hope this helps anyone else interview process with Travelers. Good luck everyone!

      Interview questions [1]

      Question 1

      Tell us a time when...
      1 Answer
      6