A 20 minute interview with 2 managers. Standard interview questions, examples of good customer service, what would you do in this scenario etc . Helped to have done research on The National Trust. Quite relaxed overall.
Interview questions [1]
Question 1
If someone came and told you the pay machine in the car park wasn’t working what would you do?
I applied online. I interviewed at The National Trust
Interview
Interview with 2 staff members, quite standard really. They made me feel very comfortable. Questions were based around customer service and what I knew about the company. It lasted about 30 minutes and they offered me the job the next day.
I applied online. I interviewed at The National Trust (Winchester, England) in Jun 2022
Interview
A lengthy interview, but very friendly staff.
I sat with two members of the management team and they each took turns asking me questions. Common questions such as 'Describe a situation where you dealt with a difficult customer'
The hardest question was 'in one minute sell me a pitch on your favourite site and why I should visit' I chose Corfe Castle and described some of its history, it didn't have to be a national trust site.
Interview questions [1]
Question 1
Q: Describe a time you dealt with a difficult customer
Q: In one minute, give me a pitch convincing me to visit one of your favourite places