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      The AA

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      Call Handler Interview

      25 Jul 2019
      Anonymous employee
      Oldbury, West Midlands, West Midlands, England
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at The AA (Oldbury, West Midlands, West Midlands, England) in Jun 2015

      Interview

      Strength based and competency interview, with one persona and a scribe giving brief answers on strength questions and more detail on competency. friendly staff interviewing, nice building, welcoming people and a great atmosphere. felt very settled

      Interview questions [1]

      Question 1

      Give us an example where you worked well as part of a team
      Answer question

      Other Call Handler interview reviews for The AA

      Call Handler Interview

      9 May 2021
      Anonymous employee
      Oldbury, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 6 weeks. I interviewed at The AA (Oldbury, England) in Oct 2019

      Interview

      I know the call handling system has updated but used to be a process where they gave you a sheet beforehand and you had to rate yourself confident to loss confident, would recommend putting confidence in every area. It will depend on who you have marking you as every person is different.. I conducted interviews myself and how you look and present yourself is a big factor as well as your communication.

      Interview questions [1]

      Question 1

      Tell us about a time when you have dealt with a conflict. Tell us about a time when you have dealt with a difficult situation. Question on communication What do you know about the AA They will review your CV and ask you about things on there - I know it has been updated since then though so may not be fully correct.
      1 Answer

      Call Handler Interview

      6 Nov 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at The AA

      Interview

      1 hour telephone interview with 1 member of staff. Brief conversation in French about your year abroad or studies. Lots of information given to process and make notes then example scenario of a break down.

      Interview questions [1]

      Question 1

      Questions in French about your year abroad and/or studies.
      Answer question

      Call Handler Interview

      15 Sept 2022
      Anonymous employee
      Oldbury, West Midlands, West Midlands, England
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at The AA (Oldbury, West Midlands, West Midlands, England) in Apr 2018

      Interview

      Very friendly, they try get to know who you are and where your aims are. Your interviewed in groups so when you get threw the interview there are chances you will be training with the same people

      Interview questions [1]

      Question 1

      Where do I see myself ? What do I know about the company ? What have I done previously that makes me stand out?
      Answer question