3y
Hi, firstly thank you for leaving your feedback.
You are absolutely right in that we want to be known for a far greater recruitment experience - and we believe we generally are - but we don't always get it right and while I'm aware you have received feedback and decision from us, it didn't come after the promised 2 days due to some unexpected leave. You did follow up, before receiving your response and an explanation. We apologised then and are apologising again now - waiting on outcomes is stressful, and worse still when it takes longer than expected.
If there's anything within the feedback we can further clarify please respond to your email, we are more than happy to.
I've looked into the questions asked during your interview and on that note there's nothing out of the ordinary. It is an informal chat with lots of getting to know you and lots of sharing about us and our culture, about half the time is spent on this. It's also part of the hiring process and as you say, we explore potential matches. In client facing positions, we enquire about past performance at a very high level - client retention, and if you had targets, how you did - questions we believe you'd likely expect we'd ask to gauge a match. Past experience is covered very lightly at first, then explored further later in the process.
Hope this helps to clarify and again, if you want to discuss anything further we're here.
Laura (CPO)