I applied for the job about 2 months ago and 2.5 weeks ago I received an email asking me to come in for an interactive pre-employment assessment. It lasted two hours and involved agreeing or disagreeing with statements. An example would be something like, "I lose my temper quickly." You choose on a scale between totally agreeing to totally disagreeing. For typing they have you read a sentence at a time and type it out and also listen to a sentence at a time and type it out. They have you listen to sample calls and choose which response or action to take would be best. In this part you also have to enter in things like serial numbers as the audio plays. You can repeat the audio track but you lose points each time. They have you look at two numbers and decide if they are the same or different and answer as quickly as possible. I didn't answer every question in the time provided for this part. They have you look at a series of pictures and choose which picture would come next in the sequence. If you've done an IQ test it's pretty much the same, just look for patterns. I can't remember much more from the test. I did that about 2 weeks ago. I was contacted 5 days after that and given a brief screening interview and was asked to come in for a live interview. Going into the interview I was nervous because I bombed my previous interview for a similar job. I was told it was going to behavioral based questions. The interview lasted about an hour and she only asked two. The rest just felt like normal interview type questions, "Why did you choose TELUS?", "Where do you see yourself in the future?".It was a painless process, just put yourself in a confident place mentally and picture you're having a conversation with someone you're comfortable with. A few days later one of my references was contacted by a third party company. He was contacted again a few days later with 2 or 3 followup questions. I was contacted the day after that and offered the job. They were only contacted by 1 out of 3 of the references I provided. 2 of them were out of the country on Christmas vacation. The process seemed straight forward but dragged out a while. All the staff I had contact with were very nice but I didn't talk to the same person twice and the phone interview was done with someone out of province. It's a big company. The people I know who work in the same industry say TELUS is a great place to work. Let's see how it goes.