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      Customer Service Representative Interview

      16 Nov 2015
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at TD (Toronto, ON) in Jul 2014

      Interview

      I became acquainted with a financial adviser, and asked him to put in a good word for me. Then, made an online application, followed by a telephone interview and a meet with the branch managers. This has now changed, they no longer meet with the branch managers, but rather the top management in the district. Telephone was mostly behavioral questions, while the face to face focused on sales ability. They contacted me the day of to let me know that I was hired, and I had to wait roughly three weeks for the background check to come back.

      Interview questions [3]

      Question 1

      Tell me about a time where you succeeded in selling something about your last job
      Answer question

      Question 2

      Tell me about a time where you had to work in groups during your last job
      Answer question

      Question 3

      Tell me about a time you did not succeed at selling, and how did you handle that rebutal?
      Answer question

      Other Customer Service Representative interview reviews for TD

      Customer Service Representative Interview

      17 May 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      1 Mar 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative (CSR) Interview

      11 Jun 2026
      Anonymous interview candidate
      Vaudreuil-Dorion, QC
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026

      Interview

      It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.

      Interview questions [1]

      Question 1

      Tell me about yourself and your goals
      Answer question