I applied through an employee referral. I interviewed at TD (Toronto, ON) in Oct 2013
Interview
Applied through web site - no response. Branch where my friend worked as CSR was going to hire. I went in and gave my resume to CSR manager. Then went in again and spoke with a branch manager giving him my resume who said that if they would not plan to hire he would send my resume to other branches (which never happened). Then my friend told me to email resume to CSR manager again, because they finally made a decision to hire (few months elapsed from initial contact). My friend sent me questions CSR manager could ask. So I was prepared, but overall interview process was not hard. Very intuitive questions and responses. What I would suggest is giving a smart question. I asked CSR manager question about Customer Experience Index TD has, and how was he going to improve branch's CIE. He spent 30 min answering it. So I was talking first 30 min, and he was talking last 30 min.
Interview questions [1]
Question 1
nothing difficult or unexpected. IF they ask you how did you resolve and issue or case question and you had nothing like that happening to you, just answer HOW would you resolve it if it had happened.
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
The process was not complex and the interviewer was friendly. The time schedule for the interview was respected and the lady did not drag it with more questions.
I was stress at the beginning but my interviewer asked me to be relax and confident. It helped me alot
