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      TD

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      Customer Service Representative Interview

      12 Feb 2010
      Anonymous employee
      Harrisburg, PA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at TD (Harrisburg, PA) in Sept 2008

      Interview

      Interview-phone was 1st part of interview-had a short memorization test to see how I would handle details from customer's phonecalls. 2nd part was group interview where they discussed the 'wow' concept and how TD bank wows their customers from there we scheduled a 3rd interview one-on-one with a hr specialist to determine where we would fit in, we had to discuss our background, expertise that related to job and after that if we received a call (which I did) then we offered different schedules based on what hours and days we were available to work. We also had our fingerprints run to State police (done at TD), and drug test.

      Interview questions [2]

      Question 1

      None of the questions were difficult
      1 Answer

      Question 2

      None of the questions were difficult
      1 Answer

      Other Customer Service Representative interview reviews for TD

      Customer Service Representative Interview

      17 May 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      1 Mar 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative Interview

      4 Feb 2026
      Anonymous interview candidate
      Montreal, QC
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at TD (Montreal, QC)

      Interview

      The process was not complex and the interviewer was friendly. The time schedule for the interview was respected and the lady did not drag it with more questions. I was stress at the beginning but my interviewer asked me to be relax and confident. It helped me alot

      Interview questions [1]

      Question 1

      Present yourself in both french and english
      Answer question
      1

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