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      Customer Service Representative Interview

      25 Aug 2017
      Anonymous interview candidate
      Edmonton, AB
      No offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at TD (Edmonton, AB) in Mar 2017

      Interview

      Submit application online. Got an assessment. After a week I got a phone call to setup a phone interview. Recruiter seemed bit rude asked customer service related questions like how u handled difficult customer in previous job..., how u sell things, how u make customer happy. And then he invited me to group interview. They gave us an activity to make a chart for td to collect funds for a campaign. Between the interviw they took everyone for one to one interview. She asked me 3 questions related to customer service. After two weeks I got a call that I didn't get the job and I can apply again after 6 months

      Interview questions [1]

      Question 1

      How u sell second thing when customer came for one thing
      Answer question
      1

      Other Customer Service Representative interview reviews for TD

      Customer Service Representative Interview

      17 May 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      1 Mar 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative (CSR) Interview

      11 Jun 2026
      Anonymous interview candidate
      Vaudreuil-Dorion, QC
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026

      Interview

      It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.

      Interview questions [1]

      Question 1

      Tell me about yourself and your goals
      Answer question