I applied online. The process took 1+ week. I interviewed at T-Mobile (Charleston, SC)
Interview
Interview was done in a group setting. When arrived, was asked to fill out forms and sit in their cafe. After that, sat down with one HR representative and on Team Manager and was asked multiple questions based on Call Center expectations. After that, was asked questions based on past work history and examples of a time when.... The HR rep would write down comments while the Team Manager asked and spoke. Very nice people as they really would like to just get a feel of you right then and there. If you are lucky enough and are picked as a possible future rep, you are then asked to go upstairs to listen to calls for a few minutes with a rep. Finally you are brought down and exited where you wait for a call.
Interview questions [1]
Question 1
Name a time in your work history, where you have had to deal with an unexpected situation from a customer (angry, upset) and how did you handle it?
It’s a grueling process. Do several interviews before you go in for an actual interview. It’s more like a mixer. Meet a variety of people then do a one on one.
The interview went well, but when they asked about my desired length of stay, I explained that I wanted to stay for a considerable time, but still launch or perhaps grow the company. The interviewer then went on a rant about how they thought they would only stay at this job for a short while, and their enthusiasm seemed to wane.
After completing a phone interview there was an in person interview.There were two people doing the interview one person asked the questions the other took notes. It didn't last long and they were very nice.
