Friendly, lots of question and hypothetical situations in regards to customer service. Makeup portfolio was appreciated. Focus is on product knowledge and friendliness. Asked about retail background, what trainings I would be interested in. Also how hard I am willing to work to move up into a management position. Also my timeline I expect to management.
Interview questions [1]
Question 1
Customer service experience and future growth goals
I applied online. The process took 3 weeks. I interviewed at Sephora in Jul 2014
Interview
I applied on the 3rd of July and was called on the 4th, I answered and was asked to set up an interview, I set up one for the following week. When I arrived to the interview I was then told it was a group interview. All I knew was to be super friendly so another girl that was waiting, I just started talking to her. We were then led to the food court and asked questions and told to answer how ever. Most of the questions were very general like why sephora, do you have an retail experience, tell me about an co worker who didn't follow rules. At the end of the interview they told us they would follow up in that week. Two days later I was called to have a personal one on one and since I had cosmetic experience to do a demo. I went in a had my one on one which were more LP(loss prevention) and customer service orientated questions. They asked the infamous perfume question. I was then asked to do a demo on the manager, talk about nerve wreaking. So I did a smokey eye and then left as they were getting busy and was told that they would call me in the next week. I heard nothing. Then a little over a week later the Assistant Manager called me to tell me they were trying to get ahold of my references. I guess that means I did well in my second interview. So I explained that two of them were on vacation and they would be back this day. After they got ahold of my references they called me with an offer. I asked them to let me mull it over for a day and then decided I would take it and negotiate on salary.
Interview questions [1]
Question 1
If a client came into the store and explained that she just bought the perfume and broke it what would you do?
The process took 1 week. I interviewed at Sephora (Toledo, OH)
Interview
The interview was a group interview with 6 other people. It was slightly competitive but also fun. We had one-on-one interviews as well. I was called after I left and was hired for the job.
I applied online. The process took 4 weeks. I interviewed at Sephora (Los Angeles, CA)
Interview
Long interview process: quick phone interview where we set up a date for a makeup demo , demo was done on another employee, then final interview with manager. Took about a month in total.
