Friendly, lots of question and hypothetical situations in regards to customer service. Makeup portfolio was appreciated. Focus is on product knowledge and friendliness. Asked about retail background, what trainings I would be interested in. Also how hard I am willing to work to move up into a management position. Also my timeline I expect to management.
Interview questions [1]
Question 1
Customer service experience and future growth goals
I applied in-person. The process took 1+ week. I interviewed at Sephora (Spokane, WA) in Aug 2014
Interview
I applied online and about a week later went into the store with my resume. They told me they could not accept anything in store, but they were having a job fair at the same time down the hall. I ran down the hall and was about 6 minutes after they ended the fair. They still very nicely offered me an interview, and told me on the spot that they would call to set up a second phone interview with a manager from a different store, and that they would be calling my references. About 5 days later the same manager who interviewed me said that I would be getting a call from the other store manager in 2 days and we set up a time. She called and asked the same questions as the first interview, then said that the store I applied to would be getting in touch soon. I waited 5 days and then called to check in, let her know i was still interested and she said that she would get back to me tomorrow. She did, and she called to offer me the position.
Interview questions [1]
Question 1
Normal customer service questions.
Why sephora?
What got you into makeup?
Tell me about a difficult time with a customer?
Tell me what qualities you think make a good manager?
What qualities make a bad manager?
The process took 1 week. I interviewed at Sephora (Toledo, OH)
Interview
The interview was a group interview with 6 other people. It was slightly competitive but also fun. We had one-on-one interviews as well. I was called after I left and was hired for the job.
I applied online. The process took 4 weeks. I interviewed at Sephora (Los Angeles, CA)
Interview
Long interview process: quick phone interview where we set up a date for a makeup demo , demo was done on another employee, then final interview with manager. Took about a month in total.
