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      Scotiabank

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      Customer Service Representative Interview

      8 Sept 2015
      Anonymous interview candidate
      Toronto, ON
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Scotiabank (Toronto, ON) in Aug 2015

      Interview

      First a virtue online interview about 30 minutes and I need to answer about 8 questions. Questions like what's your expect rate, what's your start date. Then a 30 minutes telephone/skype interview with HR. General behavior questions like why scotia, what's your strength, etc. Then is an online assessment and exercise. Finally a one-hour person interview with two managers. Most behavior questions, but more like what would you do under this situation, how you handle stress, etc. HR and managers are very nice, and I felt good about interview but did not get the offer.

      Interview questions [1]

      Question 1

      Most are general behavior question like why Scotia, strength, an example of goes extra miles of customers, what your previous manager say about you, etc.
      1 Answer
      14

      Other Customer Service Representative interview reviews for Scotiabank

      Customer Service Representative Interview

      24 May 2026
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Scotiabank

      Interview

      Very chilled and eye opening. They asked me a few questions and more details on my resume. They were very patient and listened. Just be very authentic too it saves

      Interview questions [1]

      Question 1

      Tell me a bout yourself
      Answer question

      Customer Service Representative Interview

      22 Oct 2025
      Anonymous interview candidate
      Toronto, ON
      No offer
      Negative experience
      Average interview

      Customer Service Representative Interview

      10 Dec 2025
      Anonymous employee
      Victoria, BC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a staffing agency. The process took 3 days. I interviewed at Scotiabank (Toronto, ON) in Oct 2025

      Interview

      It was good but they did not want me because i did not understand the role which pissed me off a lot and i thought i got it cause i awnsered confidently

      Interview questions [1]

      Question 1

      Tell me about a time you went above and beyond for a customer
      1 Answer

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Scotiabank (Victoria, BC) in Oct 2025

      Interview

      Pretty well balanced between formal and informal, keen to understand your goal and explain the company's goal. Pretty clear what they need from you and how they can be part of your growth path. The hr helped to have a better contract as well.

      Interview questions [1]

      Question 1

      What are my future goals regarding growing inside the banking system or outside?
      Answer question

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