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      Tech Support Engineer Interview

      3 Dec 2013
      Anonymous employee
      Westford, MA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at Red Hat (Westford, MA) in May 2012

      Interview

      I applied directly through Red Hat's website and didn't expect to hear back at all. But I did! Yay! And keep in mind, I applied for an entry level job. I internally was moved into my current position as tech support engineer, but I was originally hired for something that was very foot-in-the-door. To give a very high level overview of the process: I followed up with them directly to see if they had reviewed my resume. They in turn followed up by setting up a phone screen with someone that I'd work with in the specific group the job opening was for. After the phone screen they asked to set up an in person interview. Once the interview was done, they decided to offer me a job. They in turn redirected me through a recruiter who handled the hiring and negotiation process from then on out. This is the only complaint I have. I wished I would have known that I would be dealing with a hiring/placement agency. Would it have changed anything? Nah. It just would have been nice to know. Having said that, I think only certain positions go through agencies. RH definitely has their only internal recruiters and of course they have HR as well to handle all the hiring goodness. I don't know where the distinction falls. Anywaysssssssssssssssss, back to the process. On the interview day, I interviewed with 3 people. Each person was assigned to ask questions about RH values. So interspersed with some typical interview questions, each person asked questions to try and determine if you fit RH values. I'd say there was probably equal emphasis placed on RH values and experience. It's been a bit, but I think examples of values are: honesty, ability to work openly, taking responsibility, courage, commitment, etc. The whole process took about a week. That's from when I started bugging them on FB and through their "status check of application" function which was a feature on their careers page on their website (I don't know if they still have that or not) to getting the job offer. The phone screen took about 15 - 30mins? I believe they wanted to set up an in person interview within the same day of the phone screen. Then the interview took about 3 hours or so. They had offered me a job by the next day IIRC. Since I was redirected through a placement agency, salary negotiation didn't seem like it was something that could be done. However, after my contractor term expired and RH offered me the job, I was able to negotiate some.

      Interview questions [1]

      Question 1

      Not too technical of an interview. They were mostly looking for personality fit. someone with passion, a bit of tech skills, aptitude for all things linux/computer related. However, this was an entry level job. Other jobs certainly have much more difficult and relevant interviews.
      Answer question
      2

      Other Tech Support Engineer interview reviews for Red Hat

      Tech Support Engineer Interview

      4 Apr 2018
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Red Hat (Pune) in Jul 2017

      Interview

      first written then technical interview then managerial interview. One day process. Worth attending once. Focus on strong linux background and customer focus. Lots of learning. Must joining for linux enthusiast. Free certifications.

      Interview questions [1]

      Question 1

      Focus on strong Linux back ground.
      Answer question
      3

      Tech Support Engineer Interview

      30 Nov 2018
      Anonymous interview candidate
      Sydney
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Red Hat (Sydney) in Jan 2017

      Interview

      HR call me over phone to setup time and date , checked my current salary etc. Phone interview about 1 hour with 2 persons.

      Interview questions [1]

      Question 1

      Linux boot process? LVM benefits SELINUX details
      Answer question

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