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      Customer Support Representative Interview

      3 Mar 2024
      Anonymous interview candidate
      Florida City, FL
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Ramp (Florida City, FL) in Feb 2024

      Interview

      Applied on Linkedin, got an email to do a video interview, which consisted of you recording yourself answering a few questions via an app called Hireflix. A day or so later, got an email invite for a phone screening with a recruiter. That went well and then I was invited to do a take home assessment which consisted of creating a few slides with answers to how you would handle certain situations based off of 3 real customer emails and your thought process behind your answers. In the assessment directions, they stated that there is no wrong answers, they just wanted to gauge how you thought about the situations and how you would respond. Did that and a few days went by with no response or update, so I reached out to my recruiter and within a few hours, got a canned response saying that they were not moving forward in candidacy. There was no feedback whatsoever, so I was a little confused as to where I went wrong. I spent 2 days putting together my slide presentation so when I got the emails, I could focus solely on the questions/situations to give my best answers. Would have loved to know where I went wrong. I should have seen a few red flags, because my recruiter said that the CEO and founder have to sign off on each new hire, and they both went to Harvard, so they are setting the bar VERY high, almost impossibly so. Seems a very daunting and hoop jumping process for such an entry level position.

      Interview questions [1]

      Question 1

      How would you deal with an irate customer?
      Answer question
      6