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      PoliteMail Software

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      Customer Sucess Manager Interview

      6 Jan 2024
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Sucess Manager interview reviews for PoliteMail Software

      Customer Success Manager Interview

      2 Jun 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at PoliteMail Software

      Easy interview

      Application

      I applied through a recruiter. The process took 3 days. I interviewed at PoliteMail Software

      Interview

      They rushed me to set up multiple interviews. During my second interview the hiring manager basically baby talked me and seemed to have zero interest in what I said. After that I was emailed that an internal candidate magically popped up that they were going to go with. I feel they had this candidate in mind all along and my rushed interviews were just checking boxes. I don't appreciate having my time so unvalued.

      Interview questions [1]

      Question 1

      Please, tell me about yourself.
      Answer question
      2
      The process took 4 weeks. 

      Interview

      - Interviews took place over the course of 4 weeks. - Initial phone screening was followed by 3 rounds of interviews with the last one being a one hour shadow of the Customer Success Team. -Interview questions were a standard affair and after the one hour shadow you meet up with one of the Directors to debrief and share your thoughts. -The situation got awkward when salary was brought up. I was asked for how much I was looking for and when I asked what the salary for someone in this role is they dodged the question by asking how much I was looking for again. It eventually became this dance when they avoided giving a number until I came out with a range based on the role and my experience, Needless to say we were fairly off and they said that they couldn’t match that as it was an “entry level role”, mind you they required 3 years of SAAS experience for this role. I was told that they will get back to me as they were interviewing other candidates. - They ended up ghosting me as I have never received a follow up email or call effectively wasting a month of my time after multiple rounds of interviews. In addition, just two weeks later they reposted the same job but instead they were asking for 5 years of experience instead of 3.

      Interview questions [1]

      Question 1

      If you were a super hero, what super hero would you be and why?
      Answer question

      Customer Success Manager Interview

      6 Oct 2023
      Anonymous interview candidate
      Portsmouth, NH
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at PoliteMail Software (Portsmouth, NH)

      Interview

      Very pleasant people and interview process. I did not make it past the second interview, though I was definitely very well-qualified and experienced, and I would have been glad to join the team. They must have found a better fit.

      Interview questions [1]

      Question 1

      "If you were a superhero, which superhero would you be, and why?"
      1 Answer