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      Phenom

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      Customer Success Manager Interview

      19 Nov 2025
      Anonymous interview candidate
      Pennsburg, PA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Phenom (Pennsburg, PA) in Sept 2025

      Interview

      Video call. 30 min. Recruiter was prepared and great to interview with. Explained steps, expectations and left me feeling like I nailed the interview. The hiring manager declined to meet with me and the interview process went no further. Reached out for clarification and feedback but got the usual response.

      Interview questions [1]

      Question 1

      Typical experience questions. Salary expectations.
      Answer question

      Other Customer Success Manager interview reviews for Phenom

      Customer Success Manager Interview

      16 Sept 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Phenom

      Interview

      Interviewed by Directors of the process and also a separate round of interview to test your cultural fit. The questions were relative to the role. Not very had but situation based

      Interview questions [1]

      Question 1

      About the duties of a CVM
      Answer question

      Customer Success Manager Interview

      19 Feb 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Phenom in Aug 2025

      Interview

      I was invited to participate in an initial phone screening with Phenom. After researching the company and learning about their work in talent experience and hiring technology, I was genuinely excited about the opportunity and the interview process. The representative who conducted the screening was pleasant and professional, although the conversation felt very fast-paced. The interviewer spoke quickly, which made the interaction feel somewhat rushed and created the sense that there was a large amount of material to cover in a short time. What surprised me most was the lack of follow-up communication after the screening. Given that Phenom specializes in candidate experience and automated hiring workflows, I expected at minimum a confirmation, update, or rejection notification following the interview. I have interviewed with other companies that use Phenom’s platform and experienced structured, automated follow-up communication, which made the absence of communication in this case particularly unexpected. As a company focused on improving the hiring experience for its clients, I had hoped to see that same level of consistency reflected in their own recruiting process.

      Interview questions [1]

      Question 1

      Tell me about a time you had to have a difficult conversation with a customer.
      Answer question

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