I applied online. The process took 3 weeks. I interviewed at Paychex in Dec 2010
Interview
Phone interview first, which involved standard questions about past employment and future goals. In person interview was with a panel of supervisors. They asked questions such as "name a time where you had a dissatisfied customer, and how did you handle the situation," and "where do you see yourself in the next five years." That interview went well, so they asked me to stay and interview with the branch manager and operations manager. That interview was more specifically about the company and the position itself.
I was previously told that if I got a second interview, it would be on another day. I didn't expect to be in the office for both interviews, and I ended up being there for over 4 hours. Be prepared, just in case.
The interview process was fine, except that I don't really feel that they explained the position honestly. They made it seem like data entry/customer service, as opposed to legal researcher/tax consultant/CPA/Salesperson, etc.
I applied through an employee referral. The process took 2 weeks. I interviewed at Paychex
Interview
Interview process consisted of 2 interviews and one shadowing session. Interview questions were pretty standard STAR structure. I interviewed in person with one supervisor while one other was on a video call.
Interview questions [1]
Question 1
Describe a time when you made a mistake and how you handled it
I had two interviews. First one was with one manager and the second was with two other managers. The interview s lasted about 30 minutes each. They asked about my payroll background and several questions that started out with, "tell me about a time..."
Very simple. A round table interview with scenario-based questions. They ask mostly about previous interactions with co-workers as well as customers. It is a customer service job and you are dealing with payroll which can get very overwhelming
Interview questions [1]
Question 1
Tell me a time when you was faced with a challenging situation how did you overcome it and what steps did you take to overcome it.
