I applied online. I interviewed at Oxfam (London, England) in Mar 2024
Interview
Great and really professional and seemed a really friendly place and well organised.......they seem to take on a lot of volunteers.......and some stay and come leave but always a great experience
Interview questions [1]
Question 1
They asked general customer service based questions
One in-person interview at the shop. They asked about why I wanted the role and about my availability. They gave a tour of the shop. I met some of the other volunteers working there.
I applied online. I interviewed at Oxfam (London, England) in Jul 2024
Interview
I got an email inviting me for a short phone interview. The call was pretty straightforward and lasted about 10-15 minutes. The store manager asked me why I wanted to work for a charity and whether I was familiar with their mission. I told them about my previous customer service experience and why I thought working in a charity store would be meaningful. They also asked about my availability and if I was comfortable working weekends or evenings.
Interview questions [1]
Question 1
How would you handle a situation where a customer is unhappy with an item they purchased from the store, especially considering we are a charity organization with limited resources for returns or exchanges?
