I applied online. The process took 3 months. I interviewed at New Relic (Portland, OR) in Oct 2015
Interview
I responded with my resume and cover letter to an ad on LInkedIn for a Technical Support Engineer opening. I was contacted within a week and was asked to submit a mock help ticket conversation related to the New Relic APM. About a week later I had a one hour phone interview. A few days after that I had a 30 minute phone tech screening. After it was determined that I was technically underqualified for a TSE role I was recommended to apply to the BSE role instead. A few weeks later I had a 3 hour interview with 6 different members of the support team in varying roles which was followed by a lunch bought for me by a current BSE. I was told that I would be contacted the next day with a decision. The next day I was told that it would take another week, at least. On my next point of contact I was told that I would be made an offer and tentatively agreed on a start date. Closer to the start date I was told that the position had been put on hold by the finance team. Almost 2 months later I was made an offer to begin after the new year. I maintained regular, professional contact with the staffing manager throughout.
Interview questions [1]
Question 1
How do you prioritize 2 help tickets in which one is a minor problem with a major, high-dollar client and the other is a major catastrophe for a minor, low-dollar client?
I applied through an employee referral. The process took 3 weeks. I interviewed at New Relic (Portland, OR) in Dec 2019
Interview
30 minute phone call with a recruiter
45 minute phone call with the team manager
Technical assignment, creating and launching an app and installing new relic on it. Afterwards simulating a mock email exchange between a customer experiencing an issue during install and a technical support agent trying to gather more information/troubleshoot.
Lastly:
1 hour interview with two managers
1 hour lunch with members of your prospective team
1 hour interview with other members of your prospective team
I applied online. The process took 3 weeks. I interviewed at New Relic (Portland, OR) in Sept 2019
Interview
I was contacted via email shortly after applying online, and a New Relic recruiter setup a phone screening with the department manager. The initial screening was about thirty minutes long and mostly consisted of personality based questions. A day or so after that I was sent a take home test which asked me to setup a NR Agent on my own application, and make up a fictional support ticket to troubleshoot. Again, a day or so after completing the take home test, I was contacted to come in for an on-site interview. The on-site lasted three hours and included three separate, one-hour, interviews with various members of the team. Most of the questions were about my customer service philosophies, teamwork, and problem solving techniques. About a week after the on-site I was contacted with an offer.
