I honestly didn't enjoy the interview process with this company. First I got a phone call, in which I had to role play over the phone for quite a few minutes straight. I then got a call the next day, I believe, asking me to come in for another interview. This interview was a group interview where we all had to take a very easy computer test and role play some more, but this time in front of everyone else. This part of the interview took quite sometime and they also had a presentation they showed everyone. I put down negative experience because there was too much down time between interviews and actually getting the job. Lots of bouncing back and forth with the hiring agency too. I eventually quit this job. I lived far away, but mostly coming to work everyday to listen to people complain for 8 - 10 hours was just not me. Also, you are judged a lot on stats when you do get hired. How long are you on the phone calls, how much money you give back to customers, downtime when your not on a phone call, and also how your judged on the survey you give customers at the end of a call. It gets to the point where its mentally stressful. I wanted to help people with their problems, but Netflix wanted me to get off the phone as quick and easy as possible. Under 4min. Also, in all honesty, I did very well considering my first few months working there. Even better than some of the CSR-2's, but again this job isn't for everyone. Pays well.

Chill, 30 minute shadow, 20 minute interview, 10 minute tour. The first half of the interview was typical questions and the second half was questions like the following to see what you do I'm certain situations.